Cycle Fly Privacy Policy

Last Updated: October 2, 2026

Cycle Fly (“Cycle Fly,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you use the Cycle Fly mobile application (the “App”) and visit or use our website at www.cycle-fly.com (the “Site”).

By using the App or Site, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect information that you provide directly to us when you create an account, purchase a membership or class credits, book a class, contact us, or otherwise use our services.

This information may include:

  • Name

  • Email address

  • Phone number

  • Account login information

  • Information about memberships, class credits, purchases, and bookings

  • Class attendance and booking history

  • Information you provide when contacting us or requesting customer support

Payment Information

When you purchase memberships, class credits, or other services, payments may be processed by third-party payment providers. We may receive information about your transaction, such as the amount paid, transaction date, and payment status.

We do not intend to store your complete credit card number or other full payment credentials on our own systems. Payment information is handled by our payment processing providers in accordance with their respective privacy policies and security practices.

Health and Fitness Data

Cycle Fly is an indoor cycling studio and provides services for booking and participating in cycling classes.

The Cycle Fly App does not access or collect health or fitness data from Apple Health, Google Health Connect, Google Fit, wearable devices, or other health or fitness APIs.

We do not collect medical information, heart-rate information, health records, fitness measurements, or other health data through the App.

Information relating to a class booking or attendance is used to provide our services and is not treated by us as health data.

How We Use Your Information

We may use the information we collect to:

  • Create and manage your Cycle Fly account

  • Process memberships, class credits, and purchases

  • Allow you to book, cancel, and manage cycling classes

  • Maintain your booking and attendance history

  • Communicate with you about your account, bookings, purchases, and our services

  • Respond to customer-service requests

  • Provide receipts, confirmations, and other service-related communications

  • Maintain and improve our App and Site

  • Detect, prevent, and address fraud, unauthorized activity, or other security issues

  • Comply with applicable laws and legal obligations

We do not sell your personal information.

Information Sharing

We may share information with service providers that help us operate our business and provide our services. These providers may include providers of:

  • Payment processing

  • Website and application hosting

  • Customer communication

  • Analytics and technical services

  • Booking and membership management

These service providers are authorized to use information only as necessary to provide services to us or as otherwise permitted by law.

We may also disclose information when reasonably necessary to comply with applicable laws, regulations, legal processes, or governmental requests, or to protect the rights, property, safety, or security of Cycle Fly, our customers, or others.

Cookies and Website Technologies

Our Site may use cookies, analytics tools, and similar technologies to operate the Site, understand how visitors use the Site, maintain security, and improve our services.

These technologies may collect information such as IP address, browser type, device information, pages viewed, and information about how you interact with the Site.

You may be able to control or disable cookies through your browser settings. Disabling cookies may affect certain Site functionality.

Data Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain your account, process transactions, maintain booking and membership records, comply with legal and accounting obligations, resolve disputes, and enforce our agreements.

Account, membership, purchase, and booking information may therefore be retained while you have an active relationship with Cycle Fly and for a reasonable period afterward when necessary for legitimate business, legal, accounting, or record-keeping purposes.

We do not retain health or fitness data because the Cycle Fly App does not collect or access health or fitness data.

When personal information is no longer reasonably necessary for these purposes, we will delete it, anonymize it, or securely dispose of it in accordance with our applicable retention practices and legal obligations.

If you would like to request deletion of your personal information, you may contact us using the information below. Certain information may need to be retained where required by law or where reasonably necessary for legitimate business purposes.

Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

No method of transmitting or storing information can be guaranteed to be completely secure, and we cannot guarantee absolute security.

Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13.

If you believe that a child under 13 has provided us with personal information, please contact us so that we can take appropriate steps to delete the information.

Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information, including the right to request access to, correction of, or deletion of your personal information.

To make a privacy request, please contact us using the information below. We may need to verify your identity before completing certain requests.

Third-Party Services

Our App and Site may use third-party services to provide payment processing, hosting, analytics, communications, booking, membership management, or other business functions.

Those third parties may process information in accordance with their own privacy policies and applicable laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices, or legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy. Your continued use of the App or Site after an updated Privacy Policy becomes effective constitutes acceptance of the updated policy to the extent permitted by law.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or would like to request deletion of your personal information, please contact us:

Cycle Fly
15006 Detroit Ave.
Lakewood, OH 44107
United States

Email: info@cycleflystudio.com